Return & Exchange Policy

Return Policy:

If you believe that the products were damaged in transit or are faulty on arrival, please contact us within 24 hours of delivery with photo evidence of the damages to ROKID Customer Services.

A new product may replace the product if the original item has a manufacturing defect within 7 days of receipt of the defective unit.

Please contact Hello@aytexcel.com first for detailed guidance on exchange of faulty product. Once the returned item arrives back to our ROKID India’s authorized resellers’ warehouse for inspection, we will start the exchange process.

Limitations:

The consumer warranty may not apply if the products are damaged by abnormal use.

To be eligible for the replacement of the faulty unit, your item must be in the same condition that you received it. It must also be in the original packaging. If there is any gift, please return it together. If a product you return is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Requirements:

  1. Return items must be shipped to ROKID India’s designated shipping address
  2. Return items must reckon original packaging
  3. Returns must include all accessories
  4. For non-quality warranty claims, the buyer is responsible for shipping costs
  5. For non-quality warranty claims, ROKID India will refund the cost of the product itself (after deducting 3rd party cost)
  6. Please contact us with the following information for verification:
    1. 16-digit serial number (you can find it at the bottom of the unit)
    2. Invoice or receipt must include purchasing platform and date
    3. Detailed problem description
  7. ROKID India shall have the right to reject the return if the product does not meet the above requirements

Purchases Made Outside ROKIDIndia.com Will Not Be Under Warranty


We will hold different deals monthly to benefit our customers, which may cause price differences within a limited time. We won’t provide a price match under this situation. Returns or refunds are not acceptable. 

 

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

The limited warranty does not cover:

  • Defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.
  • Scratches, dents, and cosmetic damage, unless caused by ROKID.
  • Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
  • Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
  • Ordinary wear and tear.
  • Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by ROKID.
  • Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by ROKID
  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
  • Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
  • Repair conducted by the unofficial repair center.
  • Another damage is not caused by the design, manufacturing, or quality of the product itself.

Others

We only provide the services promised in this policy, and shall not be responsible for any commitment made by the agent or partner beyond the contents of this policy.

This policy will be implemented on the date of the announcement.

CONTACT US

For more information, contact us by e-mail at hello@aytexcel.com